It's a mailbox usually tied to a function or a department (ex: hello@company.com, support@company.com,...) that several people have access to and are in charge of. Shared inboxes can be difficult to manage as there's usually no clear way to assign messages, collaborate on them, and keep track of the status of the request.

Even without using shared inboxes, email management is usually a pain. The difficulty with email management is that email was initially built for simple 1-on-1 communication. It wasn't built to handle complex business relationships. This is why regular email clients don't make it easy to store and retrieve files and messages, involve multiple people, and keep a clean mailbox.

Some email providers offer the possibility to set up a shared inbox. What they don't offer is the possibility to create subcategories to sort your messages, to notify coworkers without clogging their inbox, or to create custom status labels. They also don't offer the possibility to add internal comments or easily merge and split conversations. Sometimes they don't even support conversations at all!

Absolutely, we route emails through Gmail's servers but any provider can be integrated. We do recommend using a professional email address, though.

Of course! You can change the public/private status of any email in your mailbox at any time. That way, you can choose which tasks and conversations you want to share with your team and what you'd rather keep private.

In Rooftop, conversations and tasks are one and the same. The huge advantage is that every email linked to a task can be stored in one single place. And once a task has been fully dealt with, it can be closed, and all the emails attached to it will be safely archived so they don't clog your mailbox. In our view, a team inbox on steroids could only look like a project management tool. Try it, it's great!

Very safe! Rooftop is part of EASI, an IT security and cloud computing company. This means that your data will be stored on our own servers, with multiple backups, and the highest level of security.