Customer support, task management, and internal communication. All at once.
Rooftop is your one-stop shop for internal and external communication.
No more switching, no more time waste.
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Email was conceived to send a single message to a single person over the internet. It wasn't made to keep communication organized, and especially not for teams. Discover real team email management.
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Give your team the right tools not only to respond, but also collaborate seamlessly on a response.
Keep track of everything that happens with your clients, schedule actions to be taken at the appropriate time, and break the barriers of information by giving your team access to the data they need!
Rooftop allows you to get a 360° view of all tasks and customer communication to have an overview on all project statuses. Use our collaboration features to assign tasks, schedule follow-ups, and interact with everyone involved.
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It's a mailbox usually tied to a function or a department (ex: hello@company.com, support@company.com,...) that several people have access to and are in charge of. Shared inboxes can be difficult to manage as there's usually no clear way to assign messages, collaborate on them, and keep track of the status of the request.
Even without using shared inboxes, email management is usually a pain. The difficulty with email management is that email was initially built for simple 1-on-1 communication. It wasn't built to handle complex business relationships. This is why regular email clients don't make it easy to store and retrieve files and messages, involve multiple people, and keep a clean mailbox.
Some email providers offer the possibility to set up a shared inbox. What they don't offer is the possibility to create subcategories to sort your messages, to notify coworkers without clogging their inbox, or to create custom status labels. They also don't offer the possibility to add internal comments or easily merge and split conversations. Sometimes they don't even support conversations at all!
Absolutely, we route emails through Gmail's servers but any provider can be integrated. We do recommend using a professional email address, though.
Of course! You can change the public/private status of any email in your mailbox at any time. That way, you can choose which tasks and conversations you want to share with your team and what you'd rather keep private.
In Rooftop, conversations and tasks are one and the same. The huge advantage is that every email linked to a task can be stored in one single place. And once a task has been fully dealt with, it can be closed, and all the emails attached to it will be safely archived so they don't clog your mailbox. In our view, a team inbox on steroids could only look like a task management tool. Try it, it's great!
Very safe! Rooftop is part of EASI, an IT security and cloud computing company. This means that your data will be stored on our own servers, with multiple backups, and the highest level of security.
Rooftop is a real game changer for us in terms of team email management.
We've been able to set up efficient inside and outside communication channels for our whole team that save us many hours every week.
Maryline Rossez
CEO /Founder at Welc'home
© 2020 Rooftop - Easi
