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Rooftop news
Sep 21, 2023
Email management
The Shared Inbox workflow you dreamed of
Introducing Rooftop, a revolutionary approach to route emails, respond to customer and collaborate with colleagues.
If what you are looking for is to...
Scale your business without ticketing
Efficient team
collaboration
collaboration
Accountability
and ownership
and ownership
Bird eye view
on tasks
on tasks
One place for
customer data
& files
customer data
& files
Automated
workflows
workflows
Clear
categorization
categorization
Procedures
and templates
and templates
Insights and
analytics
analytics
Snoozing
and scheduling
and scheduling
Privacy and
access boundaries
access boundaries
Then Rooftop is what you need
Take back control of your Inbox
Create personalized workflows to get every message, email or task in the right hands. Sort your inbox with categories, tags and filters and get an overview of your work and that of your team. The best thing? No coding required!
All messages in one place
Easily manage your all your inboxes in one place and collaborate with the team.
Automated workflows
Get every conversation where it needs to be based on your criteria; keyword, customer info, project name, client, you name it!
Assign ownership
Easily assign conversations, customers and projects.
Inbox zero
Everything at your fingertips to reach inbox zero. From personalized categories, scheduling and snoozing conversations.
streamline communication
More context and consistency
The entire team will always know where things stand thanks to the complete conversation history, relevant data and documents. With the built-in collaboration, you can respond, comment and assign without Cc's, BCC's or FWD's.
KPI tracking
Measure for improvement
Understand your business better and find new ways to adjust and improve your processes.
Team performance stats
Workload balancing
Mail volume and response time
Dedicated reports
TESTIMONIALS
What our customers say about Rooftop
More than 80k customer interactions happen monthly in Rooftop.
“Every step of the journey”
Ability to track interactions with clients and quickly revert to previous discussions or promises.
Chris H.
Support Specialist
“Collaboration email in an organized way”
Helped our team to develop an entire project, all in a home office.
James C.
Marketing & Sales
“My day-to-day life has changed”
My work has become much more efficient. The interface is user-friendly and easy to use.
Linda E.
Service coordinator
“A game changer for us”
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year.
Preston P.
Service Dept. Manager
“Highly recommended”
Clarity, the fact that any user can have access to all the email, and especially the attachments.
Louis S.
Field service technician
“No more cc or bcc”
I like how I can see all my inboxes in one account and chat swiftly with colleagues about ongoing tasks.
Michael D.
Retail manager
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