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Happy customer are your best asset.
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Discover Rooftop

Get the whole story in one place

An ongoing relationship with a client involves a lot of communication and historical data.

You don't have to worry about missing a single communication. Or about misplacing a relevant file.

Find it all in your Rooftop account in a couple of clicks, so you don't have to waste time catching up or bringing someone up to speed.

Rooftop - Customer Service Platform - Shared Inboxes

Involve the whole team

Making collaboration on a project or on a client easier is at the core of Rooftop's mission.

That's because your service to your customers is only as good as the way your team collaborates.

CC and BCC were invented to keep people in the loop in a thread of emails, whether they needed to read one of them or all of them.

But what that's actually doing is slowing down your team and drowning it in an overload of emails.

By @mentioning your colleagues you can collaborate in real time without polluting their inbox.

Collaboration without ticketing

Keep your communication personalized as you grow. More customers means more email interactions. Keep those interactions spot on with a tool that allows you to focus on the conversation instead of having to worry about logistics.

Try it free for 14 days
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Customer Service Platform - Customer Data

Know your customers

Everything you need to know about your customer is in Rooftop.

You don't need to constantly be jumping from your customer service platform to your customer database to get the information you need.

Get to know your customers, suppliers, or stakeholders with a clear overview of the previous interaction they had with your brand.

Award-winning customer service teams are data-driven

Keep track of every indicator that matters and stay on top of your process.

We'll help you keep an eye on how workload is dispatched, on which customers are taking up most of your time, which types of issues take more time to get resolved, and anything else you need to measure.

We make your data work for you.

Customer Service Data Analysis

Your data is safe with us

We are 100% compliant with the European data and privacy regulations.
ISO 27001 certified
We have taken all the necessary precautions to protect the data in our posession.
No third-party interference
We handle all the data in-house, on our own servers. We keep control from end to end.

Automate and collaborate

Auto Routing of Customer Service Messages
Email linking for better customer service
Email templates for fast customer service

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