Looking for a Trengo alternative?

See how Rooftop can help you bring your customer service and team communication to the next level.

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collaboration on an email
We've been able to bring our KPI of open tickets down by 50% in less than one year after launching Rooftop. My team loves the ease of use and they keep asking 'How did we work before?'
- Preston Pelfrey, After Sales Service Manager at PharmaTechnology
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Discover Rooftop

All your communication in one place

Keep all your emails, phone call logs, and assigned tasks in one tool.

Never waste time looking for previous communication or older documents again and stay organized while offering premium support.

Rooftop Inboxes Display
Assign a task

Respond, comment, assign.
No more CCs or BCCs

The hassle of CCing or BCCing people into a thread of emails is over. Notify or assign a coworker simply by clicking on their name when sending your message.

Want to keep several people in the loop for a specific client or project? Easy, just set them as a default recipient for that specific client or project.

Try Rooftop for 14 days. It's free.

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No credit card required :)

Collaborate efficiently

Communicate with your team as well as with external partners, customers, stakeholders etc. in the same conversation thread.

That's right, no more switching from your customer service tool to your mailbox and copying information.

Every issue can be handled by multiple people in a single thread.
Collaboration workflow
Customer Support Stats

Keep track of your stats

If you can't measure it, then it doesn't exist.

Keep an eye on who's serving which customer, how the workload is distributed, what your average response time is, what customer is taking up the most time, and so much more!

The best support teams are data-driven and we're here to make sure that you are too.

It doesn't stop here...

Rooftop is a full-on collaboration platform that allows you to handle internal as well as external communicaiton.
Document

Document Sharing

Keep all the files linked to a project or to a conversation in one place and access them with a couple of clicks. No more wasting time looking for files.
Contact Info

Contact Management

Each email or conversation is linked to a contact with their very own information sheet. No more switching tools to know everything about a contact.
Gears/Machine

Automatic Routing

Optimize your team's efficiency by automatically assigning messages and conversations to the right person according to your criteria.
Template

Email Templates

Life is too short to write the same emails over and over. If you already have standard responses, just drop them into our templates tool and save time.
Checklist

Task Management

Manage your to-do lists and build custom pipelines for each project, from a simple task to a whole sales process, complete with next action dates.
Team

Team Organization

Make sure your team stays organized by assigning specific roles and responsibilities to your teammates so that nothing slips through.

...and more!

How Trengo compares with Rooftop

Trengo is a great shared inbox tool but Rooftop allows you to manage tasks and handle customer support in ways no other platform can provide.

Organizing your support team's work and keeping your customers happy has never been so easy!
trengo logo
Team notifications
Stats/KPIs
Only on Scale plan
Import contacts
Only on Scale plan
Email from your own domain
Only on Scale plan
No tool branding
Only on Scale plan
Unlimited automated rules
Scheduled actions
Task Management
Try It for Free!
Rooftop offers a clear interface that allows us to easily assign and complete tasks
as well as process attachments. This allows us to provide high quality support.
Louis Stas, Service Technician

Why Rooftop?

360° Collaborative Communication

Centralize communication

Powerful shared inbox
Emails and phone logs all in one place
Previous interactions log
Birds eye view
Full information transparency

Improve performance

Track response KPIs
Easy dispatch
Streamlined collaboration
Follow-up scheduling
Intelligent search
Custom fields for smart sorting

Manage your Projects

Create and assign tasks
Build pipelines and workflows
Involve external partners
Custom task statuses
Sales automation integration
Email marketing integration

Ready to switch from Trengo?

Start My Trial!
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