Looking for a Groove alternative?
See how Rooftop can help you bring your customer service and team communication to the next level.
We've been able to bring our KPI of open tickets down by 50% in less than one year after launching Rooftop. My team loves the ease of use and they keep asking 'How did we work before?'
- Preston Pelfrey, After Sales Service Manager at PharmaTechnology
All your communication in one place
Keep all your emails, phone call logs, and assigned tasks in one tool.
Never waste time looking for previous communication or older documents again and stay organized while offering premium support.
Email was conceived for simple one-on-one communication, not for the handling of multiple inboxes that involve complex interactions.
We fixed that, and made sure to include easy setup and implementation.
Respond, comment, assign.
No more CCs or BCCs
The hassle of CCing or BCCing people into a thread of emails is over. Notify or assign a coworker simply by clicking on their name when sending your message.
Want to keep several people in the loop for a specific client or project? Easy, just set them as a default recipient for that specific client or project.
Try Rooftop for 14 days. It's free.Start My Trial
No credit card required :)
Communicate with your team as well as with external partners, customers, stakeholders etc. in the same conversation thread.
That's right, no more switching from your customer service tool to your mailbox and copying information.
Every issue can be handled by multiple people in a single thread.
Keep track of your stats
If you can't measure it, then it doesn't exist.
Keep an eye on who's serving which customer, how the workload is distributed, what your average response time is, what customer is taking up the most time, and so much more!
The best support teams are data-driven and we're here to make sure that you are too through in-depth KPIs and reporting.
It doesn't stop here...
Rooftop is a full-on collaboration platform that allows you to handle internal as well as external communicaiton.
Keep all the files linked to a project or to a conversation in one place and access them with a couple of clicks. No more wasting time looking for files.
Each email or conversation is linked to a contact with their very own information sheet. No more switching tools to know everything about a contact.
Optimize your team's efficiency by automatically assigning messages and conversations to the right person according to your criteria.
Life is too short to write the same emails over and over. If you already have standard responses, just drop them into our templates tool and save time.
Manage your to-do lists and build custom pipelines for each project, from a simple task to a whole sales process, complete with next action dates.
Make sure your team stays organized by assigning specific roles and responsibilities to your teammates so that nothing slips through.
How Groove compares with Rooftop
Groove is a great shared inbox tool but Rooftop allows you to manage tasks and handle customer support in ways no other platform can provide.
Organizing your support team's work and keeping your customers happy has never been so easy!
360° Collaborative Communication
Powerful shared inbox
Emails and phone logs all in one place
Previous interactions log
Birds eye view
Full information transparency
Track response KPIs
Custom fields for smart sorting
Manage your Projects
Create and assign tasks
Build pipelines and workflows
Involve external partners
Custom task statuses
Sales automation integration
Email marketing integration
Ready to switch from Groove?
Connect with your customers in a simple yet effective way.Start My Trial!
No credit card needed :)
Rooftop - EASI - 2020 - All rights reserved